Clear & Transparent Refund Terms
Refund Policy
Last Updated: 01 August 2026
Thank you for choosing Brightlink Management Consultancy LLC. This Refund Policy explains the circumstances under which a refund may be requested or issued for services purchased from Brightlink.
Any payment, refund, dispute, or claim arising from our services or website shall be governed by the applicable laws of the United Arab Emirates.
Refund Requests
Any request for a refund should be submitted to Brightlink within seven (7) days of the payment date and must include the relevant invoice, receipt, or payment reference together with the reason for the request.
Submitting a refund request does not automatically guarantee a refund. Eligibility depends on the service purchased, work already completed, applications submitted, and any government or third-party charges already incurred.
Professional Service Fees
Brightlink professional service fees may be refundable where the requested service has not yet commenced, subject to review.
Once Brightlink has commenced work, including document review, application preparation, appointment coordination, submission, consultation, or other professional services, the corresponding service fees may be partially or fully non-refundable, depending on the work already performed.
Where a quotation, invoice, service agreement, or package contains specific refund conditions, those conditions will apply.
Government & Third-Party Fees
Fees paid to government authorities, free zones, immigration departments, banks, medical centres, insurers, courts, notaries, attestation providers, translators, couriers, or other third parties are subject to the refund rules of the respective authority or service provider.
Brightlink cannot guarantee the refund of fees already paid or committed to an authority or third party.
Application Rejection
Approval of visas, licences, permits, nominations, certificates, banking applications, valuations, and other transactions remains at the discretion of the relevant authority or institution.
A rejection or unsuccessful application does not automatically entitle the Client to a refund of professional services already performed or non-refundable government and third-party charges.
Refund Processing
Once a refund request has been reviewed and approved, please allow at least seven (7) working days for Brightlink to initiate the refund.
Where possible, refunds will be made through the original payment method. Actual crediting time may vary depending on the bank, card issuer, payment gateway, or other financial institution.
Cancellations
If a Client decides to cancel a service after payment, any refund will be calculated after deducting:
- Professional services already performed;
- Government or authority fees already paid or committed;
- Third-party charges already incurred;
- Payment processing or banking charges, where applicable;
- Any other non-recoverable costs incurred for the Client’s case.
Exceptions
Exceptional refund requests may be reviewed individually by Brightlink management. Any approved exception does not create an obligation to provide the same refund in another case.
Contact Us
If you have questions about a payment, cancellation, or refund, please contact:
Brightlink Management Consultancy LLC
Dubai, United Arab Emirates
DET License No.: 1053387
Website: brightlink.ae
Important: Brightlink is an independent private consultancy and third-party professional service provider. Government and third-party fees, processing times, approvals, rejections, and refunds remain subject to the policies and decisions of the respective authorities or service providers.